30-DAY Return Policy

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    30-Day Exchange and Return Policy

We have an unconditional 30-Day Return and Exchange Policy.

You may return the item for a refund or an exchange and thereare NO RESTOCKING FEES.

 Here’s our quick and easy return/exchange process.


Step 1 – Check your Order
- Item condition: Item(s) presented for exchange or return must be in unused and original condition.
- Time line: Item(s) has to be received by us within 30 days from the moment you opened the delivered package.

 

Step 2 – Obtain an RMA Number and Return Address 
You must contact us for a Return/exchange Merchandise Authorization (RMA) number and Return Address.
There are two ways to contact us:

1. Send Email to 

novo-eyewear@hotmail.com


2.Click Live Chat Buttom at the middle of the bottome page


Step 3 – Pack and Ship the Item
- Pack the item with everything that came with it such as the case, cleaning cloth, booklets/cards, etc.
- Write your RMA number on the box.
- Ship the item out via trackable method of shipping with signature confirmation.
- Buyers are responsible for all return shipping charges.
- We are not responsible for any lost or undelivered packages.


Step 4 – Wait and Receive your 2nd Item or Refund
- We will process your refund or send out the second item within 48 business hours of receipt and inspection of your package




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